Acceptable Use Policy for Broadband Internet Services
NORTHCENTRAL CONNECT FAMILY OF COMPANIES ACCEPTABLE USE POLICY FOR BROADBAND INTERNET SERVICES
Northcentral Connect. (“Northcentral Connect” or “Company”) have adopted this Acceptable Use Policy (“AUP”) to outline the acceptable use of Northcentral Connect’s Broadband Internet service (“Broadband Service”). This AUP is in addition to any restrictions contained in the Northcentral Connect service agreement for Internet service (the “Subscriber Agreement”). Please also refer to the Frequently Asked Questions (“FAQ”), which includes explanations of how Northcentral Connect will enforce this AUP in the context of network management. All capitalized terms used in this AUP that are not defined here have the meanings given to them in the Subscriber Agreement.
You, the customer, must comply with this AUP. Your failure to do so could result in the suspension or termination of your Broadband Service account. If you do not agree to comply with this AUP, you must immediately stop all use of the Broadband Service and notify Northcentral Connect so that we can close your account.
Northcentral Connect may revise this AUP from time to time and will have the latest version posted on its website. Northcentral Connect will use reasonable efforts to make customers aware of any changes to this AUP, which may include sending email announcements or posting additional information on the Northcentral Connect website. Revised versions of this AUP are effective immediately upon posting. Accordingly, customers of the Northcentral Connect Broadband Internet Broadband Service should read any Northcentral Connect announcements they receive and regularly visit the Northcentral Connect website and review this AUP to ensure that their activities conform to the most recent version. You can send questions regarding this AUP to, and report violations of it at, questions@northcentralconnect.com. To report illegal content on the Internet, go to www.ftc.gov.
I. Prohibited Uses and Activities
In general, this AUP prohibits uses and activities involving the Broadband Service that are illegal, infringe the rights of others, or interfere with or diminish the use and enjoyment of the Broadband Service by others.
A. Network and Usage Restrictions
No user of the Broadband Service, Customer Equipment, or the Northcentral Connect Equipment may, individually or in combination with another:
restrict, inhibit or otherwise interfere with the ability of any other person, regardless of intent, purpose, or knowledge, to use or enjoy the Broadband Service (except for safety and security functions such as parental controls, for example), including, without limitation, posting or transmitting any information or software which contains a worm, virus, or other harmful feature, or generating levels of traffic sufficient to impede others’ ability to use, send, or retrieve information;
restrict, inhibit, interfere with, or otherwise disrupt performance of the Broadband Service or cause a performance degradation;
regardless of intent, purpose, or knowledge, to the Broadband Service or any Northcentral Connect (or Northcentral Connect supplier) host, server, backbone network, node, or service, or otherwise cause a performance degradation to any Northcentral Connect (or Northcentral Connect supplier) facilities used to deliver the Broadband Service;
resell the Broadband Service or otherwise make available to anyone outside the Premises the ability to use the Broadband Service (for example, through Wi-Fi or other methods of networking), in whole or in part, directly or indirectly. If you are a residential customer, the Broadband Service is for personal and non-commercial residential use only, and you agree not to use the Broadband Service for operation as an Internet service provider or for any business enterprise or purpose (whether or not for profit);
connect the Northcentral Connect Equipment to any computer outside of your Premises;
interfere with computer networking or telecommunications service to any user, host or network, including, without limitation, denial of service attacks, flooding of a network, overloading a service, improper seizing and abusing operator privileges, and attempts to “crash” a host; and
accessing and using the Broadband Service with anything other than a dynamic Internet Protocol (“IP”) address that adheres to the dynamic host configuration protocol (“DHCP”). You may not configure the Broadband Service or any related equipment to access or use a static IP address or use any protocol other than DHCP unless expressly permitted to do so by Northcentral Connect.
B. Conduct and Information Restrictions
No user of the Broadband Service, Customer Equipment, or the Northcentral Connect Equipment may, individually or in combination with another:
avoid incurring charges for or otherwise being required to pay for usage of the Broadband Service;
invade another person’s privacy, stalk, harass, or otherwise violate the rights of other persons;
undertake or accomplish any unlawful purpose. This includes, but is not limited to, posting, storing, transmitting, or disseminating information, data, or material which is libelous, obscene, unlawful, threatening, or defamatory, or which infringes the intellectual property rights of any person or entity, or which in any way constitutes or encourages conduct that would constitute a criminal offense, or otherwise violate any local, state, federal, or non-U.S. law, order, or regulation;
post, store, send, transmit, or disseminate any information or material which a reasonable person could deem to be unlawful;
upload, post, publish, transmit, reproduce, create derivative works of, or distribute in any way information, software, or other material obtained through the Broadband Service or otherwise that is protected by copyright or other proprietary right, without obtaining any required permission of the owner;
collect, or attempt to collect, personal information about third parties without their consent;
transmit unsolicited bulk or commercial messages commonly known as “spam”;
send voluminous copies of the same or substantially similar messages, empty messages, or messages which contain no substantive content, or send very large messages or files that disrupt a server, account, blog, newsgroup, chat, or similar service;
initiate, perpetuate, or in any way participate in any pyramid or other illegal scheme;
participate in the collection of voluminous amounts of email addresses, screen names, or other identifiers of others (without their prior consent), a practice sometimes known as spidering or harvesting, or participate in the use of software (including “spyware”) designed to facilitate this activity;
collect responses from unsolicited bulk messages;
falsify, alter, or remove message headers;
falsify references to Northcentral Connect or its network, by name or other identifier, in messages;
impersonate any person or entity, engage in sender address falsification, forge anyone else’s digital or manual signature, or perform any other similar fraudulent activity (for example, “phishing”);
violate the rules, regulations, terms of service or policies applicable to any network, server, computer database, service, application, system, or website that you access or use.
C. Technical Restrictions
No user of the Broadband Service, Customer Equipment, or the Northcentral Connect Equipment may, individually or in combination with another:
use the Internet service or facilities for web hosting, email hosting, or other unusually high-bandwidth consumption unless you have made special subscription arrangements with Northcentral Connect and the usage does not otherwise violate law or regulation;
access any other person’s computer or computer system, network, software, or data without his or her knowledge and consent; breach the security of another user or system; or attempt to circumvent the user authentication or security of any host, network, or account. This includes, but is not limited to, accessing data not intended for you, logging into or making use of a server or account you are not expressly authorized to access, or probing the security of other hosts, networks, or accounts without express permission to do so;
use or distribute tools or devices designed or used for compromising security or whose use is otherwise unauthorized, such as password guessing programs, decoders, password gatherers, keystroke loggers, analyzers, cracking tools, packet sniffers, encryption circumvention devices, or trojan horse programs. Unauthorized port scanning is strictly prohibited;
copy, distribute, or sublicense any proprietary software provided in connection with the Broadband Service by Northcentral Connect or any third party, except that you may make one copy of each software program for back-up purposes only;
distribute programs that make unauthorized changes to software (cracks);
use or run dedicated, stand-alone equipment or servers from the Premises that provide network content or any other services to anyone outside of your Premises local area network (“Premises LAN”), also commonly referred to as public services or servers. Examples of prohibited equipment and servers include, but are not limited to, email, Web hosting, file sharing, and proxy services and servers;
use or run programs from the Premises that provide network content or any other services to anyone outside of your Premises LAN, except for personal and non-commercial residential use;
service, alter, modify, or tamper with the Northcentral Connect Equipment or Broadband Service, or permit any other person to do the same who is not authorized by Northcentral Connect.
II. Customer Conduct and Features of the Broadband Service
A. Customer Obligations
In addition to being responsible for your own compliance with this AUP, you are also responsible for any use or misuse of the Broadband Service that violates this AUP, even if it was committed by a friend, family member, or guest with access to your Broadband Service account. Therefore, you must take steps to ensure that others do not use your account to gain unauthorized access to the Broadband Service by, for example, strictly maintaining the confidentiality of your Broadband Service login and password. In all cases, you are solely responsible for the security of any device you choose to connect to the Broadband Service, including any data stored or shared on that device. It is also your responsibility to secure the Customer Equipment and any other Premises equipment or programs not provided by Northcentral Connect that connects to the Broadband Service from external threats such as viruses, spam, bot nets, and other methods of intrusion.
B. Northcentral Connects Rights
Northcentral Connect reserves the right to refuse to transmit or post, and to remove or block, any information or materials, in whole or in part, that it, in its sole discretion, deems to be in violation of Sections I or II of this AUP, or otherwise harmful to Northcentral Connect’s network or customers using the Broadband Service, regardless of whether this material or its dissemination is lawful so long as it violates this AUP. Neither Northcentral Connect nor any of its affiliates, suppliers, or agents have any obligation to monitor transmissions or postings (including, but not limited to, email, file transfer, blog, newsgroup, and instant message transmissions) made on the Broadband Service. However, Northcentral Connect and its affiliates, suppliers, and agents have the right to monitor these transmissions and postings from time to time for violations of this AUP and to disclose, block, or remove them in accordance with this AUP, the Subscriber Agreement, and applicable law.
C. Service Restrictions
All Northcentral Connect’s network and system services are provided according to scheduled fees for each type of service. You agree to use such services in accordance with the terms set forth below.
1. Email and Web-Hosting Services
(i) Unsolicited Email Prohibited — You may not use Northcentral Connect-hosted email addresses for the purpose of sending unsolicited email. You may not use or cause to be used Northcentral Connect’s equipment, network connectivity, or other resources to originate, deliver, relay, or otherwise transmit unsolicited email messages. You may not engage in any of the foregoing prohibited activities by using the service of any other provider, third-party agent, remailing service, or address forwarding service, in such a way that Northcentral Connect’s network addresses or Northcentral Connect-hosted Web or email services are in any way identified as being associated with the sending of unsolicited email.
(ii) Unauthorized use, or forging, of mail header information (e.g., “spoofing”) is prohibited.
(iii) Fraudulent Activity Prohibited — You may not use the Northcentral Connect email and Web-hosting services to make fraudulent offers to sell or buy products, items, services or to advance any type of financial scam, such as “pyramid schemes,” “Ponzi schemes”, or “chain letters.” You may not use techniques to hide or obscure the source of any email or other communications.
(iv) Northcentral Connect reserves the right to suspend or delay delivery of email to Customer utilizing the Northcentral Connect email services and/or the virtual domain email if the volume of email being redirected, stored, or delivered on the Customer’s behalf is deemed excessive. Excessive traffic is defined as any amount of email that consumes more than 10MB of disk storage space per individual mailbox or any volume of email traffic that noticeably degrades performance on the server in question, in the sole discretion of Northcentral Connect. Stored mail exceeding these limits may be transferred to a compressed file at Northcentral Connect’s discretion. Northcentral Connect will attempt to notify the account holder via the account contact information on record; however, Northcentral Connect reserves the right to delete the contents of such email boxes upon 30 days after attempted notification.
(v) The Broadband Service may not be used to communicate or distribute email or other forms of communications in violation of Section I of this AUP. As described below in Section III of this AUP, Northcentral Connect uses reasonable network management tools and techniques to protect customers from receiving spam and from sending spam (often without their knowledge over an infected computer).
(vi) Northcentral Connect is not responsible for deleting or forwarding any email sent to the wrong email address by you or by someone else trying to send email to you. Northcentral Connect is also not responsible for forwarding email sent to any account that has been suspended or terminated. This email will be returned to the sender, ignored, deleted, or stored temporarily at Northcentral Connect’s sole discretion.
(vii) In the event that Northcentral Connect believes in its sole discretion that any subscriber name, account name, or email address (collectively, an “identifier”) on the Broadband Service may be used for, or is being used for, any misleading, fraudulent, or other improper or illegal purpose, Northcentral Connect (i) reserves the right to block access to and prevent the use of any of these identifiers and (ii) may at any time require any customer to change his or her identifier. In addition, Northcentral Connect may at any time reserve any identifiers on the Broadband Service for Northcentral Connect’s own purposes. If a Broadband Service account is terminated for any reason, all email associated with that account (and any secondary accounts) will be permanently deleted, as well.
2. Instant, Video, and Audio Messages
Each user is responsible for the contents of his or her instant, video, and audio messages and the consequences of any of these messages. Northcentral Connect assumes no responsibility for the timeliness, misdelivery, deletion, or failure to store these messages. If a Broadband Service account is terminated for any reason, all instant, video, and audio messages associated with that account (and any secondary accounts) will be permanently deleted, as well.
3. Personal Web Pages and File Storage
You are solely responsible for any information that you or others publish or store on any personal Web page or in any storage files. You are also responsible for ensuring that all content made available through personal Web pages is appropriate for those who may have access to it. For example, you must take appropriate precautions to prevent minors from receiving or accessing inappropriate content. Northcentral Connect reserves the right to remove, block, or refuse to post or store any information or materials, in whole or in part, that it, in its sole discretion, deems to be in violation of Section I of this AUP. For purposes of this AUP, “material” refers to all forms of communications, including text, graphics (including photographs, illustrations, images, drawings, logos), executable programs and scripts, video recordings, and audio recordings.
III. Network Management and Limitations on Data Consumption
Northcentral Connect manages its network with the goal of delivering a fast, safe, and uncompromised broadband Internet experience to all its customers. But high-speed bandwidth and network resources are not unlimited. Managing the network is essential for the promotion of best possible Broadband Internet experience by all Northcentral Connect’s Customers. The Company uses reasonable network management practices that are consistent with industry standards. Northcentral Connect tries to use tools and technologies that are minimally intrusive and, in its independent judgment guided by industry experience, among the best in class. Of course, the Company’s network management practices will change and evolve along with the uses of the Internet and the challenges and threats on the Internet.
If Northcentral Connect did not manage its network, its Customers would be subject to the negative effects of spam, viruses, security attacks, network congestion, and other risks and degradations of service. By engaging in responsible network management, including enforcement of this AUP, Northcentral Connect can deliver the best possible broadband Internet experience to all its Customers.
A. Network Usage and Data Consumption Restrictions
You acknowledge that all the Northcentral Connect Internet services are intended for periodic, active use of email, user newsgroups, transfers via FTP, Internet chat, Internet games, and browsing of the Internet. If you are a residential customer, the Broadband Service is for personal and non-commercial residential use only. You must comply with all current bandwidth, data storage, and other limitations on the Northcentral Connect Internet services that have been established by Northcentral Connect and Northcentral Connect suppliers. You agree not to intentionally use the Northcentral Connect Internet service on a standby or inactive basis to maintain a connection. The excessive use or abuse of Northcentral Connect’s network resources by one Customer may have a negative impact on all other Customers. Accordingly, in addition to the Prohibited Uses and Activities provided in Section I, you may not use the Northcentral Connect Internet service or take any action, directly or indirectly, that will result in excessive consumption or utilization of the system or network resources, or which may weaken network performance, as determined in Northcentral Connect’s sole discretion. Such prohibited actions include, but are not limited to: using the Northcentral Connect Internet Services to host a Web server site that attracts excessive traffic at your location; continuously uploading or downloading streaming video or audio; using net hosting; continuous FTP uploading or downloading; or acting in a manner that negatively affects other users’ ability to engage in real-time exchanges and use of the Northcentral Connect Internet Services.
The Broadband Service is for personal and non-commercial residential use only. Therefore, Northcentral Connect reserves the right to suspend or terminate Broadband Service accounts where data consumption is not characteristic of a typical residential user of the Broadband Service as determined by Northcentral Connect in its sole discretion.
Common activities that may cause excessive data consumption in violation of this AUP include, but are not limited to, numerous or continuous bulk transfers of files and other high-capacity traffic using (i) file transfer protocol (“FTP”), (ii) peer-to-peer applications, and (iii) newsgroups. You must also ensure that your use of the Broadband Service does not restrict, inhibit, interfere with, or degrade any other person’s use of the Broadband Service, nor represent (as determined by Northcentral Connect in its sole discretion) an overly large burden on the network. In addition, you must ensure that your use of the Broadband Service does not limit or interfere with Northcentral Connect’s ability to deliver and monitor the Broadband Service or any part of its network.
If you use the Broadband Service in violation of the restrictions referenced above, that is a violation of this AUP. In these cases, Northcentral Connect may, in its sole discretion, suspend or terminate your Broadband Service account or request that you subscribe to a version of the Broadband Service (such as a commercial-grade Internet service, if appropriate) if you wish to continue to use the Broadband Service at higher data-consumption levels. Northcentral Connect may also provide versions of the Broadband Service with different speed and data-consumption limitations, among other characteristics, subject to applicable Broadband Service plans.
Northcentral Connect’s determination of the data consumption for Broadband Service accounts is final.
IV. Violation of This AUP
Northcentral Connect reserves the right to immediately suspend or terminate your Broadband Service account and terminate the Subscriber Agreement if you violate the terms of this AUP or the Subscriber Agreement.
Northcentral Connect does not routinely monitor the activity of individual Broadband Service accounts for violations of this AUP, except for determining aggregate data consumption in connection with the data consumption provisions of this AUP. However, in the company’s efforts to promote good citizenship within the Internet community, it will respond appropriately if it becomes aware of inappropriate use of the Broadband Service. Northcentral Connect has no obligation to monitor the Broadband Service and/or the network. However, Northcentral Connect and its suppliers reserve the right at any time to monitor bandwidth, usage, transmissions, and content in order to, among other things, operate the Broadband Service, identify violations of this AUP, and/or protect the network, the Broadband Service, and Northcentral Connect users.
Northcentral Connect prefers to inform Customers of inappropriate activities and give them a reasonable period in which to take corrective action. Northcentral Connect also prefers to have Customers directly resolve any disputes or disagreements they may have with others, whether customers or not, without Northcentral Connect’s intervention. However, if the Broadband Service is used in a way that Northcentral Connect or its suppliers, in their sole discretion, believe violates this AUP, Northcentral Connect or its suppliers may take any responsive actions they deem appropriate under the circumstances with or without notice. These actions include, but are not limited to, temporary or permanent removal of content, cancellation of newsgroup posts, filtering of Internet transmissions, and the immediate suspension or termination of all or any portion of the Broadband Service (including but not limited to newsgroups). Neither Northcentral Connect nor its affiliates, suppliers, or agents will have any liability for any of these responsive actions. These actions are not Northcentral Connect’s exclusive remedies, and Northcentral Connect may take any other legal or technical actions it deems appropriate, with or without notice.
Northcentral Connect reserves the right to investigate suspected violations of this AUP, including the gathering of information from the user or users involved and the complaining party, if any, and examination of material on Northcentral Connect’s servers and network. During an investigation, Northcentral Connect may suspend the account or accounts involved and/or remove or block material that potentially violates this AUP. You expressly authorize and consent to Northcentral Connect and its suppliers cooperating with (i) law enforcement authorities in the investigation of suspected legal violations, and (ii) and system administrators at other Internet service providers or other network or computing facilities in order to enforce this AUP. Upon termination of your Broadband Service account, Northcentral Connect is authorized to delete any files, programs, data, email, and other messages associated with your account (and any secondary accounts).
The failure of Northcentral Connect or its suppliers to enforce this AUP, for whatever reason, shall not be construed as a waiver of any right to do so at any time. You agree that if any portion of this AUP is held invalid or unenforceable, that portion will be construed consistent with applicable law as early as possible, and the remaining portions will remain in full force and effect. You agree to indemnify, defend, and hold harmless Northcentral Connect and its affiliates, suppliers, and agents against all claims and expenses (including reasonable attorney fees) resulting from any violation of this AUP. Your indemnification will survive any termination of the Subscriber Agreement.
V. Redress and Governing Law
A. Arbitration
Any dispute or claim between you, the Customer, and Northcentral Connect arising out of or relating to the service provided in connection with this Acceptable Use Policy or the Subscriber Agreement shall be resolved by arbitration (“Arbitration”), unless otherwise specified in Customer’s individual Subscriber Agreement. To the extent that there is a conflict regarding this Arbitration provision, the Customer’s individual Subscriber Agreement supersedes the Terms and Policies of the individual Services.
The arbitrator’s decision shall follow the plain meaning of the relevant documents and shall be final and binding. The parties agree that no arbitrator has the authority to (i) award relief more than what the Subscriber Agreement provides or (ii) award punitive or exemplary damages. Judgment on the award rendered by the arbitrators may be entered in any court having jurisdiction thereof. All claims shall be arbitrated individually, and Customer will not bring or join any class action of any kind in court or in arbitration or seek to consolidate or bring previously consolidated claims in Arbitration. CUSTOMER ACKNOWLEDGES THAT THIS ARBITRATION PROVISION CONSTITUTES A WAIVER OF ANY RIGHT TO A JURY TRIAL.
B. Governing Law
The Agreement and the relationship between you and Northcentral Connect shall be governed by the laws of the state of Mississippi without regard to its conflict of law provisions. To the extent court action is initiated to enforce an arbitration award or for any other reason consistent with the Arbitration provision herein, you and Northcentral Connect agree to submit to the personal and exclusive jurisdiction of the courts located within the state of South Carolina and waive any objection as to venue or inconvenient forum. The failure of Northcentral Connect to exercise or enforce any right or provision of this AUP or the Subscriber Agreement shall not constitute a waiver of such right or provision. If any provision of this AUP or the Subscriber Agreement is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision, and the other provisions of this AUP or the Subscriber Agreement remain in full force and effect. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the service, this AUP or the Subscriber Agreement must be filed within one (1) year after such claim or cause of action arose or be forever barred.
VI. Copyright Information
Northcentral Connect’s subscribers (including account holders) may not upload, post, route, transmit, link, or otherwise make available on or via the Northcentral Connect Broadband Internet Service any material protected by copyright in a manner that infringes that copyright. Subscribers should be aware that they may be legally liable for engaging in such activity. In addition to the repeat infringer policy detailed below, Northcentral Connect residential subscribers who are alleged to have engaged in activity that may constitute copyright infringement will receive a notice alerting them each time that such activity has been detected in connection with their account, and requesting that they take steps to ensure that any infringement ceases immediately. In response to allegations of copyright infringement against a subscriber that Northcentral Connect receives, Northcentral Connect will provide such subscriber with information about the alleged infringement and may ask that such subscriber acknowledge that he or she will cease any conduct that is infringing. If the allegedly infringing activity continues and for repeated infringement, Northcentral Connect reserves the right to terminate service; however, the subscriber will be given advance notice prior to Northcentral Connect taking any such step. The subscriber will also have the ability to challenge notices received.
Repeat Infringer Policy
In accordance with the Digital Millennium Copyright Act of 1998 (“DMCA”), Northcentral Connect’s policy is to terminate, in appropriate circumstances, the Northcentral Connect Broadband Internet Service of any subscriber who is a repeat infringer. If you believe that in connection with the Northcentral Connect Broadband Internet Service, a Northcentral Connect subscriber has engaged in repeated infringement that includes your copyrighted materials, please provide our designated copyright agent (see below for more details) with information sufficient to show that the subscriber is a repeat copyright infringer and that appropriate circumstances exist for Northcentral Connect’s termination of such subscriber.
Termination of Service
Each subscriber agrees that, if he or she is terminated pursuant to this policy, he or she will not attempt to establish a new account with Northcentral Connect under any name, real or assumed, without Northcentral Connect’s permission. Please note that not all services provided by Northcentral Connect limit usage to subscribers, and that Northcentral Connect is not able to terminate service usage by users who are not subscribers.
Reservation of Rights
These policies do not affect any other rights that Northcentral Connect may have under law or contract, and all such rights are expressly reserved by Northcentral Connect.
DMCA Notices
The DMCA provides recourse for copyright owners who believe that material appearing on the Internet infringes their rights under U.S. copyright law. Specifically, if you believe in good faith that material infringing your rights resides on the Northcentral Connect Broadband Internet Service by reason of storage at the direction of any user, or that such infringing material is at an online location that is referred or linked to via an information location tool (such as directory, index, reference, pointer, or hypertext) made available as part of the Northcentral Connect Broadband Internet Service, you (or your agent) may send to Northcentral Connect a notice requesting that Northcentral Connect remove the material or block access to it. Notices should be sent to Northcentral Connect’s designated copyright agent (see below), and must meet the following requirements:
A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site;
Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to allow Northcentral Connect to locate the material;
Information reasonably sufficient to permit Northcentral Connect to contact the complaining party, such as an address, telephone number, and, if available, an electronic mail address at which the complaining party may be contacted;
A statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
A statement that the information is accurate and, under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
DMCA Counter-Notices
If you believe in good faith that someone has wrongly submitted to us a notice of copyright infringement against you, the DMCA permits you to send us a counter-notice. Counter-notices should be sent to Northcentral Connect’s designated copyright agent (see below), and must meet the following requirements:
A physical or electronic signature of the subscriber;
Identification of the material that has been removed or to which access has been disabled, and the location at which the material appeared before it was removed or access to it was disabled;
A statement under penalty of perjury that the subscriber has a good faith belief that the material was removed or disabled as a result of mistake or misidentification of the material to be removed or disabled;
The subscriber’s name, address, and telephone number and a statement that the subscriber consents to the jurisdiction of the Federal District Court for the judicial district in which the address is located, or if the subscriber’s address is outside of the United States, for any judicial district in which the service provider may be found, and that the subscriber will accept service of process from the person (or their agent) who provided notification of copyright infringement.
Designated Copyright Agent
DMCA notices and counter-notices, and repeat infringer information, should be delivered in writing to Northcentral Connect’s designated copyright agent:
Northcentral Connect
Name: Regulatory Manager
Address: 4600 Northcentral Way, Olive Branch, MS 38654
Email: questions@northcentralconnect.com
Notices, counter-notices, and repeat infringer information should be delivered in writing.