About us

Northcentral Connect is the new high-speed internet affiliate of Northcentral Electric Cooperative. Founded in 1950, Northcentral Electric Cooperative is a member-owned electric power distribution cooperative. We are a distributor of TVA electricity serving eastern DeSoto County, western Marshall County, and small areas in Tate and Lafayette counties.

Our mission is to be the leading provider of innovative solutions committed to service, reliability, and community. We are continually seeking and providing innovative solutions for our communities by upholding values of safety, continuous improvement, integrity, accountability, and being locally-owned and community-invested.

In 2020, we are proud to launch Northcentral Connect and bring fiber connectivity to families, farmers, businesses, and schools in our community. We are excited to show our members the endless possibilities of high-speed internet connections, all with excellent customer service and at an affordable price.

Frequently Asked Questions

How fast is the fiber-based internet provided by Northcentral Connect?

Fiber-based internet is the fastest and most reliable internet available in the area. We offer speeds of up to 1,000 Mbps per second. Visit our Products & Pricing page to learn more.

What are the advantages of switching to fiber-based internet?

Fiber-based internet is the fastest, most secure connection available. Our high-speed fiber network makes it easier to access and enjoy the many benefits the internet can provide for education, business, entertainment, home security, and more. With a fast, fiber-based internet connection from Northcentral Connect, you could…

  • Download and upload videos in a fraction of the time
  • Power the latest home security systems to keep your family safe
  • Take advantage of the latest smart technologies for healthcare, home automation and more
  • Access the internet on multiple devices at once without difficulty
  • Enjoy smoother online gaming experiences
  • And more!
What other services are offered by Northcentral Connect?

In addition to superfast internet, we offer phone services to homes and businesses. Visit our Products & Pricing page to learn more.

Does your high-speed fiber network reach my home or office?

The best way to discover if or when you’ll have access to Northcentral Connect’s high-speed internet is to scroll up and enter your address in the search bar above.

How much does fiber-based internet service cost?

Check out our Products & Pricing page to learn more about our pricing.

Why is the speed test result much lower than the advertised 1 GB speed?

Browsers (Chrome, Firefox, Edge, Safari, etc.) do not have the capability to create enough simultaneous test sessions which is necessary to provide accurate results for connections over 100 Mbps. In addition, testing from an older Wi-Fi combination may also show a lower speed since most common Wi-Fi adapters are limited to 300-400 Mbps. Newer Wi-fi technologies such as Wi-Fi 6/6e will allow for speed results close to or above 1Gbps. The Speedtest.net browser extension will show better speeds but not as good as the Windows Application. You need to use an application such as the Speedtest.net Windows program installed on your computer on a hardwired 1 GB connection to do a proper test.

Speed test results from Speedtest.net using a web browser

Speed test results from Speedtest.net using the App on an iPhone 11.

Speed test results using Speedtest.net Windows application on a laptop.
The application can be downloaded here:

How does the sign-up process work?